FAQs
What is the status of my Order?
You may sign in to check the status of your order in your 'My Account' Section.
How do i design a shirt online?
You may either Customize a shirt based off of a best-fitting standard size, or you may build your own shirt starting from choosing the fabric.
Do I need a tailor to take my measurements?
Of course not. Take a look at our Sizing page to learn everything you need to know.
Do you have Slim Fit shirts and Regular Fit shirts?
Yes, we provide both Slim and Relaxed Fits. Slim Fit shirts are more fitted around the chest, waist, hips, and biceps. Relaxed fit allow for more breathing room around these areas.
Are the measurements shirt or body measurements? What is the difference?
At Pezalli, the measurements that you provide us are your Final Shirt Measurements, based on which your shirt will be produced.
If you’ve taken your body measurements, please add a breathing margin to those measurements to arrive at your final shirt measurements. Our suggestions for margin are as follows:
Chest/ Waist/ Hips - between 3"-5", depending on how comfortable or fitted you like your shirt
Biceps - between 2"-3"
Cuffs - 2.5"
Where do you source your fabrics and accessories?
Our fabrics are sourced from some of the biggest mills in Europe, Singapore and India as well. Our trims, accessories and interlinings are carefully selected from the best quality suppliers worldover, to complement the fabrics.
Where do you produce the shirts?
Pezalli shirts are proudly produced at our very own facility in New Delhi, India. While each shirt is individually hand-cut, the sewing and fusing is carried out using state-of-the-art German machines. Read the About Us page for more details.
Will my shirt shrink?
We pre-wash all Pezalli shirts at the fabric stage, to avoid shrinking. Make sure to check out and follow the care instructions mentioned on the care label. Specifically, avoid drying using high heat.
Where does Pezalli ship to? What are the charges?
Regardless of where you are, we will make sure your order reaches you. For Indian orders, shipping is free. For other countries, we charge a flat fee of $25 (confirm and update), regardless of how many shirts you buy.
Can I change measurements on a current order?
Once an order has been placed, it is very hard for us to change measurements. For us to deliver your order in the shortest possible timeframe, we begin production immediately. Send us an email, and we will see if we can help you with your changes.
How long does it take to make and ship?
Regardless of where you have ordered from, an indicative time period for your shirt to reach you is 2-3 weeks for domestic fabrics and 3-4 weeks for international bespoke fabrics from the time your order is confirmed. Of course, this is dependent on our courier partners as well.
Why should I create an account?
Once you’ve created an account with us, your measurements and addresses are saved. The next time you log in, all you have to do is design your shirt and select your payment option, before checking out. If your measurements change, you can log in anytime and edit them as required. You can also view your order history for past purchases.
Do you save credit card information?
No, we do not store any credit/debit card information. We are as paranoid about your privacy information as you are. Your payment details are encrypted end-to-end. At no point is this information stored by us.
Do you save my measurements? How can I access my previous measurements?
Yes, if you purchase your shirt online, your last used measurements will be automatically saved to your account. If you purchase a shirt at our tudio,or Home Stylist, we’ll create an account and save your measurements for you. In the case of any alterations, we will save the necessary changes to your account.
If you’ve previously shopped Online, at our Studio or through a Home Visit, your measurements are already saved to your Profile. We realise that you may prefer different fits for different occasions, but we currently only accept one saved measurement.
Can I check my order history?
If you’ve shopped online, through our Studio our via our Home Stylist, all your orders will be saved to your online profile.
What payment options do you offer?
You can choose to pay either through secure Internet Banking, Credit or Debit Card. For International customers, PayPal payments are accepted as well.
Does pricing differ based on the customisation combinations that I choose?
No, pricing is based entirely on the fabric that you choose. Everything thereafter is included in the price. We rather you focus on coming up with a great design than stress about what you are paying for it. There are two occasions when prices may vary:
Are there any additional taxes involved?
Our domestic prices are exclusive of GST taxes. Tax is applicable at checkout. For shipments outside of India, taxes & customs duties, if any, must be borne by the customer.
How do I use my Gift Voucher?
When somebody sends you a Gift Voucher, we automatically create an account for you, and save the amount as Loyalty Points to your profile, if you already have an account we will credit the points to it. You can redeem your points Online, at our Stores or through our Travelling Stylists.
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